How to Track Deliveries and Keep Customers Updated on WhatsApp

The 'where is my order?' problem

A delivery is the part of an order customers worry about most. They have paid, they cannot see the goods, and every day without an update is a day they message you - or worse, cancel.

The fix is not more explaining. It is sending the information before they ask for it.

Put the carrier and tracking number on the order

When an order goes out, record the delivery company and the tracking number in your dashboard. Nivo keeps them with the order, so anyone on your team can see where a parcel is.

That information is then ready to share - on WhatsApp, on the order page, or anywhere else you talk to customers.

A tracking page your customer can open

Every order gets a public tracking link on your store. Your customer opens it and sees the order status, the carrier and the tracking number - no login, no password, no app.

This matters because most of your customers will never create an account. They should not have to in order to find out where their parcel is.

• Order status from confirmed through shipped and delivered
• Carrier name and tracking number
• Works on any phone, no account needed
• Shareable straight from WhatsApp

Updates that go out on their own

When you mark an order as shipped or delivered, Nivo pushes the update to the customer on WhatsApp. They get the carrier and the tracking number without you typing a message.

Fewer status messages means more time for the actual work - packing, sourcing, restocking, serving the next customer.

Tie it into the rest of the order

Delivery details sit next to the customer, the items and the payment on the same order. When something goes wrong, you have one place to look instead of three apps.

You can also mark a bank transfer as paid once the money lands, so an offline sale and a delivered parcel both close out the same way.